Mike's Music accepts returns and exchanges on merchandise, excluding reeds, mouthpieces, harmonicas, recorders and any other merchandise that is placed in someone's mouth, and earplugs, due to sanitary reasons. Print music, software and DVDs cannot be returned due to copyright laws. Returns and exchanges must include the original packaging in its original condition. Mike's Music must be notified within 7 days of receipt of merchandise of your intent to return. Returns must be received within 10 days of notifying us of your intent to return.
Please send your return or exchange to:
- All shipping charges will be the responsibility of the customer
- Mike's Music reserves the right to refuse a refund or exchange if merchandise received is not in its original condition or outside of the return policy window
- Special orders are NON REFUNDABLE
- Ship your return or exchange through an insured trackable carrier, as Mike's Music cannot be responsible for lost or damaged packages
- An email notification will be sent to you once your package has been received by Mike's Music
- Refunds will be issued to the original form of payment within five (5) business days of receipt of your return (please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from Mike's Music)
Mike's Music of Maryland, Inc.
4872 Montgomery Rd. Ste 101
Ellicott City, MD 21043